Terms and Conditions

We recommend wine to be purchased from licensed retailers and wineries. All sales are solicited, offered by, accepted, and fulfilled by retailers and wineries that are licensed to ship to consumers and their corresponding states. Charges will include all applicable sales tax that the retailer or winery is required to collect and may vary based on the specific merchant fulfilling your order.

Undeliverable Packages

Wine may only be purchased by and delivered to someone who is 21 and older. Someone 21+ must be present to sign for all shipments, and an ID may be required upon delivery.

UPS and FedEx will make three attempts to deliver your package to you. For packages that are undeliverable after three attempts, UPS and FedEx will charge the merchant a return shipping fee in addition to the original shipping charges. Because of this, packages returned to sender as undeliverable will incur a $10 non-refundable fee. We recommend that you ship to a workplace or a location that has someone 21+ available to accept your package during the day. We are also able to hold your package at a specific UPS or FedEx location until you’re able to pick it up - just contact us at hello@fairwaterwines.com!

Shipping Conditions

Unfortunately, severe weather conditions can impact the delivery date of your order. We do our best to only deliver wine of the highest quality, so we may hold our trucks if the forecast predicts that your wine may get too hot or too cold while in transit. If you have any questions about weather delays, please contact us at hello@fairwaterwines.com!

Refund Policy

If you are dissatisfied with your wine, please contact us at any time. We are available to assist Monday through Friday between 9:00am CST and 5:00pm CST. Contact outside of these hours will be addressed during business hours on a first come first served basis. Most items are not refundable. If you receive a damaged or defective product, we may refund at our discretion if we are notified within 30 days of the order date.

Changes to Terms of Use

We reserve the right, at our sole discretion, to change, modify, add or remove any portion of the Terms and Conditions, in whole or in part, at any time. Changes in the Terms and Conditions will be effective when posted. Your continued use of the Web Site and/or the services made available on or through the Web Site after any changes to the Terms and Conditions are posted will be considered acceptance of those changes.

Fairwater

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